Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain items may be non-returnable, including but not limited to personalized or custom-made products. If you are unsure whether your item is eligible for return, please contact us at [email protected] for clarification.
Return Request Process
To initiate a return, you must send an email to [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Returns requested after 30 days may not be accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If the return is due to an error on our part, we will cover the return shipping costs.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Exchanges
We do not offer direct exchanges. If you would like to exchange an item, please return the original item as outlined above and place a new order for the desired item. This ensures that you receive the correct item without delay. Please keep in mind that the new order will be subject to our standard shipping times.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us at [email protected] within 7 days of receiving your order. Include your order number and a description of the issue, along with any supporting photographs. We will work with you to resolve the issue, which may include a replacement or refund, depending on the circumstances.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with workspacewonder.com is satisfactory. Thank you for your understanding and cooperation.